CANCEL POLICY
We understand that unexpected plans may come up, causing you to cancel your trip to Japan, or there may be flight cancellations, and it’s uncertain what could happen. We aim to minimize costs for our customers in the event of cancellations for which they are not at fault.
Free Cancellation (Up to 7 Days Before Service Date)
You may cancel free of charge if you cancel 8 days or more before your service date. The 4% payment processing fee is not refunded.
Cancellation Within 7 Days
If you cancel within 7 days of the service date, the following cancellation fees will apply:
| Timing | Rate |
|---|---|
| 8 days or more before your service date | No cancellation fee |
| 7–2 days before | 30% of the total |
| 1 day before | 50% of the total |
| On the day of service | 100% of the total |
The 4% payment processing fee is not refunded in any of the cases above.
Circumstances beyond your control
If you have to cancel because your flight was cancelled, or for another unavoidable reason beyond your control, we refund everything, including the payment processing fee.
All dates and times refer to Japan Standard Time (JST).