To avoid congestion, we have designated specific meeting locations for each airport. When you book our service, we will send you a confirmation letter that includes a map and photos of the meeting location. Please refer to that information for the exact meeting point.

We constantly monitor flight information in our customer support team. The meeting time is set according to the actual arrival time, and if the flight arrives early or is delayed, we adjust the meeting time based on the actual arrival time. Please be aware of this in advance.

No waiting fee applies at the airport. We track your flight and set the meeting time from your actual arrival, so delays at immigration or baggage claim are not charged.

Please message us on WhatsApp if you are held up — your driver will be waiting.

Yes, it is possible. It is a common request to arrange airport pickups for family members, superiors, or colleagues. For more information, please refer to the Arrange Transfer for someone else page.

Typically, it takes approximately 1 hour from Osaka city center to Kansai International Airport, and around 1.5 hours from Kyoto city center. It is desirable to arrive at the airport approximately 2.5 hours before the departure time. Based on this information, it is recommended to schedule the pickup time from Osaka city center to Kansai Airport 3.5 hours before the departure time, and from Kyoto city center to Kansai Airport 4 hours before the departure time.

Our main service is Airport Transfer to Kansai International Airport. However, we can also provide transportation services for Airport Transfer to Itami Airport and Airport Transfer to Kobe Airport. For more details, please refer to the respective service pages.

Yes, it is possible. If the two hotels are within 2km of each other, we can provide pickups from both locations for an additional flat fee of 3,000 JPY. For pickups from two locations that are more than 2km apart, a separate estimate will be provided.

Yes, it is possible. We often provide pickups from private houses in addition to hotels. Our drivers are all from the Kansai region, so they have detailed knowledge of the roads and can go to any location in the Kansai area for pickups.

We do not have a specific rule regarding the deadline for bookings, but we recommend making your reservation well in advance. As the date approaches, it becomes more challenging to secure the vehicles. As a guideline, we suggest submitting your reservation at least one week prior to your desired date to increase the chances of securing the vehicle.

Yes, it is possible. We often receive requests to arrange airport transfers for family members, superiors, or bosses. For more details, please refer to the Arrange Transfer for someone else page.

We have a total of five types of vehicles available. These include the Standard Sedan Cars such as the TOYOTA Crown and Toyota Prius, Business Class Sedan Car which is the Toyota Zero Crown, the 6 Seater Mini Van which is the Toyota Alphard, and the 9 Seater Jumbo which is the Toyota Hi-Ace Grand Cabin. For more information, please refer to the respective pages or visit our vehicles page.

As part of our standard in-car services, we provide three amenities: in-car Wi-Fi, mobile battery chargers, and translators. For more details, please refer to the Our Features page.

The number of suitcases that can be accommodated depends on their size. In a sedan taxi, we can generally fit 2 suitcases, while in a minivan (Toyota Alphard), we can accommodate around 6 suitcases. For our jumbo vehicle (Toyota Hi-Ace), it is possible to fit approximately 10 suitcases. We have included photos of the trunk with suitcases loaded on the vehicle introduction pages for your reference. Please take a look at each vehicle’s specific page for visual representation.

The price includes expressway tolls, parking, fuel and the dispatch charge, so there is nothing to pay on the day for the ride itself.

Not included: admission fees, meals and other personal expenses. A late-night or early-morning surcharge may apply depending on your pick-up time.

Our payment method is limited to online prepayment via credit card only. We do not support in-car payments on the day of service, so please understand and take note of this.

Yes, it is possible. It is common for the service user and the applicant to be different individuals. You can use a credit card under the name of the applicant to make a reservation and payment for someone else’s transfer.

Yes, it is possible. We can send a receipt in PDF format to the customers upon completion of the service, which can be used for expense purposes.

Yes. All of our vehicles are licensed for private hire by the Japanese authorities, and all are fully insured. Our drivers are licensed professional drivers based in the Kansai region.

All of our drivers are licensed Japanese taxi drivers. They are all from the Kansai region, so they are familiar with the roads, hotels, and other locations. For more information, please refer to About US page.

Most of our drivers can handle simple English during the trip, and use a translation app when something needs more detail. In practice this is rarely a problem — and if anything is unclear, our support team answers you in English on WhatsApp in real time while you are on the road.

If you would prefer a driver who speaks English fluently, you can add the English-speaking driver option to your booking.

No. Your driver takes you between the places on your itinerary, parks and waits for you, and is there when you come back. Drivers do not enter sightseeing spots with you or act as a guide.

If you would like someone with you at each place to explain what you are seeing, please add an English-speaking guide to your booking.

For pick-ups at hotels and other addresses, we wait 15 minutes free of charge. After that, a waiting fee of 3,000 JPY per 15 minutes applies.

Airport pick-ups are different: there is no waiting fee, because we set the meeting time from your actual arrival time.

If your flight is cancelled, or you have to cancel for another reason beyond your control, we refund everything, including the 4% payment processing fee.

For all other cancellations:

• 8 days or more before your service date: no cancellation fee
• 7 to 2 days before: 30%
• 1 day before: 50%
• On the day of service: 100%

The 4% payment processing fee is not refunded.
For more details, please refer to our Cancellation Policy page.

Typically, refunds are processed within approximately 5–10 business days after the cancellation procedure has been completed.