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What’s included in the prices on the website?

It is a price that includes all the costs needed for the private transfer service including highway tolls, parking fee, tax, etc.

No other fees are added onto the shown price unless you add optional services.

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Does the price change by the number of people using the service?

No. The prices are set per vehicle, and therefore the number of people using the service will not affect the price.

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How can I pay?

All payments are made by credit card online at the time of the reservation.

The card holder’s name does not have to match the user of the service, for example if you are booking our service for your family member or your friend.

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Do you charge extra if my flight arrives late?

We do not, so please don’t worry.

COVID-19 Related Questions

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There is a PCR test when I arrive at the airport. How long does it take?

As of January 2022, it is estimated that the PCR test requires around 2 hours to complete.

Because of this, we are currently setting our pickup time 2 hours later than your arrival time.

There are some rare instances where your PCR test is completed sooner than usual, so please do understand that there could be an extra wait time of about 30 minutes.

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If I was tested positive for the PCR test, do I have to pay the cancellation fee?

No, since it is not a cancellation due to your fault.
We also can reschedule the pickup date and time for free, so please feel free to ask.

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Can you transfer me to the quarantine facility from the airport?

We cannot. You are required to use the free bus provided by the Japanese government in order to get to the quarantine facility from the airport.

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Can you transfer me from the quarantine facility to my destination?

We can. We get many reservations from customers who are staying at the designated quarantine facilities such as Hotel Nikko Kansai Airport, APA Hotel〈Shin-Osaka Ekimae〉and Washington Hotel Kansai Airport.

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How do I know if I need a quarantine at the hotels?

It depends on where you are travelling from and how long you were staying in the departure country.

To see if you need to be quarantined at a hotel or if you could directly travel to your destination, please see the latest information on the website of the Japanese Ministry of Foreign Affairs.

Reservations

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How do I book your private transfer service?

You can reserve our private transfer service online on our website.
We confirm your booking when your credit card payment is complete.
Even if you reserve our services, we are unable to schedule a vehicle if the payment is not complete.

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When should I book your private transfer service?

Please book your service 24 hours prior to your arriving date and time.

We may be unable to schedule a vehicle if the reservation is placed later than that, so please contact us via phone for the availability.

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Can I book your private transfer service on the day of the arrival?

It depends, and you may be able to.

We will check if we could schedule you a vehicle and a driver, so please contact us through either WhatsApp or phone.

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What happens after the reservation is complete?

After we confirm your booking (with payment completed), we will schedule a vehicle and a driver. As soon as we schedule both, we will send you a confirmation email with details such as the license number of the vehicle, the driver’s name and the meeting spot.

On the day of your arrival, please meet your driver using the information provided.

Since your payment is complete at the time of the reservation, you do not need any cash when you use our services.

Cancellations

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What is the deadline for the cancellation?

If you need to, please contact us 24 hours prior to your arrival date and time.

We can process cancellation after that, however please let us know as soon as possible.

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Do I have to pay the cancellation fee?

If you were unable to use our services due to incidents outside of your control, for example when the flight itself is canceled or if you were tested positive for the PCR test, you do not need to pay the cancellation fee.

If you had to cancel our services due to personal reasons and if you had to cancel within 24 hours of your arrival date and time, we will take 20% of the cost paid at the reservation and refund 80% to you.

Vehicles

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What kind of vehicles do you provide?

We have three types of vehicles: saloon type, medium type and van type.
Please see the “Our Vehicles” for the details.

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How much luggages can I load onto a vehicle?

For the saloon type, we can accommodate 2 people and about 3 suitcases. For the medium type, we can accommodate 3 people and about 4 suitcases.

Please see the “About Number of People and Luggages We Take” page for details.

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Do you provide a child seat?

Yes. We can both accommodate infants and juniors.

They are both optional and require an additional 2,000 yen per seat, so please select the option when booking.

About the Service

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Which area can you transfer to?

Usually we transfer customers around the Kansai area (Osaka, Kyoto, Hyogo, Nara and Shiga).

However, we may be able to transfer you to different locations, so please do not hesitate to ask.

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Will you be able to transfer me at late night or early morning?

If you need to use our private transfer service between 10 pm and 5 am, we require an additional 20% of the fee as “late night/early morning” fee.

At this time, since the PCR test at the airport takes about 2 hours on average, if we are going to pick you up at the airport, we require 20% additional fees if your arrival time is later than 8 pm.

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Will you be able to transfer my family member or my friend?

Of course. Because all payments are conducted online at the time of the reservation, if the person who uses our private transfer service does not have cash on themselves, there will be no problem.

You can also go to the airport or the quarantine facilities by train and join the vehicle with the person you hired our service for.

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Can you issue an invoice?

Yes, and it is free of charge. Here is the example of the invoices we issue. You can add them as an option when booking our service.

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I am worried because I don’t speak any Japanese.

We have an English customer service department and we support you through WhatsApp in English, so please do not worry.

If you would like an English-speaking driver, please ask for one at an additional cost.

About the pick up

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Where do we meet up?

Usually it is in front of the 1F arrival gate. However, in order to keep social distances, we may instruct you to meet somewhere else.

For the exact place, we will be sending the details to you via confirmation email sent 24 hours before your arrival date and time along with the vehicle license number and the driver name, so please refer to the email.

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When do I know the details about the vehicle and the driver?

We will be sending you the vehicle license number, the driver name and phone number via email 24 hours before your arrival date and time.

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Is the driver Japanese?

Our drivers are all Japanese. They are all professional drivers with national qualifications so please do not worry.

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Can I hire a driver who can speak English?

Yes, with an additional cost of 3,000 yen.

We also have the English customer support department and they will be able to support you on the spot using WhatsApp. Because of this, we haven’t experienced big incidents so far, but if you are anxious about the trip (for example if this is your first ever trip to Japan), please ask for an English speaking driver.

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How do I contact the driver at the airport?

Usually our English customer support department will communicate with you through WhatsApp, however, we also provide you with the driver’s phone number on the confirmation email sent a day before your arrival date.

If you need to contact our driver as soon as possible, please call the number directly.

However, please note that the driver may not be able to speak English.