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Frequently asked questions

If you don't find an answer to your question, please contact us by email at info@kens-osaka-taxi.com

Transfer booking

Yes we are issueing an receipt for our customers. If you need an English version, please let us know in advance.

We apply 2000JPY discount for multiple orders, so consider about taking roundway trip.

Sorry but for now we are accepting payment in the taxi. But we accept payment by credit card in addition to by cash

If you cannot find location you prefer, please ask us for quotation through whatsApp, Messanger or Email.

Once we confirmed your order, we will send you “Reservation Receipt” as below. With this you can confirm information about the date, location, time, total price, etc

We will check your order and get back to you in 1-2days after checking availability of taxi and the driver. Please wait for us to contact you.

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Transfer condition

From airport, it takes 60min to OSAKA, 90 min to Kyoto, 75min to Kobe. For other cities, please ask.

Yes, not only airport transfer, we are also offering offering private tour. If you are interested in private tour in Kansai are, just message us!

No problem. We often have cusotmers with wheelchair. But if you7re considering taking sedan taxi, please make sure how many luggages you bring as wheelchair taks up much space in trank.

“Yes we provide Child seat as an option. The price is as below.
child seat (for ages under 3yrs old) is 4000JPY
booster seat (for ages over 4yrs old) is 2500JPY”

For sedan taxi, we accept 2 suitscase + some lagguages. For jumbo taxi, we can accept 10-15suitscase. Please be known it will be a bit squeezy if you bring 15 suitscase.

First under 12 yrs old are regarded as Child. And in Japan 3 Children are counted as 2 adulsts. For example 2adults + 2Children are allowed to ride on sedan taxi.

The capacity is as follow
-Sedan standard taxi : 4adulsts
-jumbo taxi : 9 adults

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Payment

We calculate our price by distance and extra cost such as toll fee. We use our flat rate and we do not use our mater for airport/city transfer service

The fare is per taxi and that is whole cost for your group.

No, our price is flat rate and that includs all our cust cust as toll fee, petrol fee, parking fee etc. There’s no hidden fee so make a reservation with confidence please.

Please pay the taxi fare to the driver on spot day. You can pay either by credit or by cash.

Yes we accept all major credit cards such as Master, Visa, Amex, Diners, JCB. On the other hand we are not accepting Bank card, Debit card.

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Meeting driver

You can apply for English-speaking driver option with extra 3000JPY. Without the option most likely the driver doesn’t speak in fluent English. But our English customer support will help if there is any problem.

If you are booking taxi from airport, the driver will meet at arrival lobby in Kansai airport. He will bring nameborad with your name

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Changes, cancellation, and refund

No we don’t ask for extra fee for our waiting time. But please let us know if you get to know the schedule delay before you leave your country.

Yes we accept changing schedule without any fee. But since we have to arrange the van and the driver, please let us know the change as soon as possible.

You can cancel your order 24hours before the pickup time without cancel fee. If you cancel within 24hours, please pay 50% of your ordered price.

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