CANCEL POLICY
We understand that unexpected plans may come up, causing you to cancel your trip to Japan, or there may be flight cancellations, and it’s uncertain what could happen. We aim to minimize costs for our customers in the event of cancellations for which they are not at fault.
Free Cancellation (Up to 7 Days Before Service Date)
You may cancel your reservation free of charge up to 7 days before the service date.
Please note that a 4% payment processing fee is non-refundable, as it is charged by the payment provider and cannot be recovered.
Cancellation Within 7 Days
If you cancel within 7 days of the service date, the following cancellation fees will apply:
| Timing | Rate |
|---|---|
| 7–2 days before | 30% |
| 1 day before | 50% |
| On the day | 100% |
The 4% payment processing fee remains non-refundable.
Flight Cancellation or Unavoidable Circumstances
If your cancellation is due to flight cancellation or other unavoidable circumstances beyond your control, we will provide a full refund, including the payment processing fee.
We kindly ask that you inform us as soon as possible.