Description
First time at Itami Airport?
No worries, we ensure a smooth pickup.
Itami Airport Arrival lobby
We know that after a long flight, you want to get to your hotel as quickly as possible. But navigating the airport can be tough, especially if you don't speak Japanese, as English is not commonly used in Japan.
This is even more challenging for first-time visitors to Itami Airport or for families traveling with children.
Testimonials for our
Airport Pickup Service
What We Offer for
Smooth Airport Pickup
1, Free Meet & Greet Service
Driver will wait with your nameboard
We have designated meeting points at each airport. After you make a reservation, we will send you a map and photos of the location, so you won't get lost.
On the day of your arrival, our driver will be waiting for you at the meeting point with a name board displaying your name, so you can easily find them and feel at ease.
2, Real-Time Chat Support In English
Smooth communication through WhatsApp
Upon your arrival at Kansai Airport (or Itami Airport), our English-speaking support team offers real-time assistance via WhatsApp for smooth meetups with the driver. At the airport, various issues can arise during the immigration process, such as:
- Long lines at immigration
- Lost luggage
- Being held up at customs
In such cases, please contact our customer support via WhatsApp. We will inform the driver and handle the situation accordingly.
3, Handling Flight Delays
We are monitoring flight times
Flight arrivals are often delayed by one or two hours. However, our customer support team monitors flight arrival times and is aware of any delays.
In such cases, we adjust the meeting time to match the actual arrival time, so you can rest assured.
4, Driver Waits Until You Come Out
Your driver will be there, guaranteed
Some taxi companies cancel bookings if time passes since the meeting time, causing drivers to leave without the customer. But our drivers stay until they meet the customer, as long as we can stay in touch through WhatsApp.
Delays at the arrival gate, like flight delays and customs queues, can happen. Our service aims to help in these situations.
How to Order
&
Flow of the Day
1, Check for Vehicle availability
You can check availability via WhatsApp
We are a small, elite team with limited vehicles and drivers. First, please contact our customer support to check vehicle availability.
If you contact us via WhatsApp or Messenger, we will respond promptly regarding availability.
2, Proceed booking ( and make payment )
Buy transfer service like e-commerce
Proceed with the purchase of the desired transfer service and payment through the detailed page.
We offer a pre-online payment system, so there is no need to prepare cash or cards on the day of the service.
3, Receive reservation receipt
Confirmation will be sent to your email
(Within 24 hours of receiving the order)
We will send you the booking confirmation document the day after your application. If for any reason we are unable to accommodate your reservation, we will inform you at this stage (rest assured that we will provide a 100% refund).
4, Receive driver's information
You can relax and be ready for the day!
(One day before the service date)
On the day before the service, we will send you a reminder message with the driver's name and meeting details.
If you have any questions or changes, please feel free to contact us via chat.
1, Meet the driver at meeting spot
Driver waiting with your name sign
After completing baggage claim and customs inspection at the airport, please proceed to the arrival gate.The driver will be waiting for you at the designated meeting location, holding a name board.
We monitor the arrival time of the plane, and in case of any changes, whether it be earlier or later, we will adjust the meeting time accordingly. Please rest assured.
2, Move to the parking area
Driver guiding you to the parking area
The driver will accompany you to the parking area where the vehicle is located.
Please rest assured that the driver will assist you with any heavy suitcases or luggage you may have.
3, Load luggage and head to the hotel
Driver loads luggage into the car
An experienced driver will safely and comfortably transport customers from Kansai Airport to hotels, vacation rentals such as Air BnB, guesthouses and private homes and rooms. The approximate time from Itami Airport (ITM) to major city is as below:
- Osaka city - 30min
- Nara city - 50min
- Kobe city - 40min
- Kyoto city - 60min
4, Arrive at the destination
Thank you for using our transfer service!
Upon reaching the destination, the driver will unload the luggage.
Since the payment has been completed in advance, there is no need for any further payment inside the vehicle, allowing for a seamless exit.
We transfer every day
in Osaka and Kansai Region!
![[Today's Private Transfer - No.007]
Hello, everyone!
Today, we received an order from a customer in Malaysia.
-----------------------------
Passengers: 4 ( Kids: 0. Infant: 0 )
Vehicle: 6seater Minivan
From: Kansai International Airport (KIX) Terminal 1
To: Centara Grand Hotel Osaka
-----------------------------
MH52, originally scheduled to depart from Kuala Lumpur at 22:40, experienced a delay and departed the following day at 6:00. We adjusted our airport pickup time accordingly, significantly delaying our response.It must have been a tough day for the customers, no doubt.Please take it easy and rest today!
Thank you!
#airporttransfer #airporttransferservice #privatetransfer
#kansaiairport](/wp-content/plugins/instagram-feed/img/placeholder.png)
We are flexible because
we are the Direct Local Service Provider.
You may have come across many websites offering airport transfer and city-to-city transfer services in the Kansai region. So, what makes us different from those other companies? The answer is that we are the service providers ourselves, based in Osaka.
We interact directly with each driver, which allows us to provide speedy and high-quality service.
Comparison with other services
| Kens Osaka Taxi | Airport Taxi | Company A | Company B | |
|---|---|---|---|---|
| Free Meet & Greet service | ◯ | ✕ | ◯ | ◯ |
| Realtime support in English | ◯ | ✕ | ✕ | ✕ |
| Meetup Guarantee Service | ◯ | — | ? | ✕ |
| Local Japanese driver | ◯ | ◉ | ◯ | ? |
| Online Payment in advance | ◯ | ✕ | ✕ | ◯ |
| Private Tour Availability | ◯ | ✕ | ◯ | ✕ |
| Transfer to other city | ◯ | ✕ | ✕ | ✕ |
Private Transfer from ITAMI Airport to areas that are not set
This page is for purchasing transfer services from Itami Airport to areas not set by our routes.
